Contact
We're happy to help with orders, delivery, returns, warranty or device questions. The quickest way to reach us is WhatsApp. Please include your order number if you have one.
- WhatsApp / Phone: +971 50 621 0199
- Email: support@movaglow.com
- Customer service hours: Monday to Friday, 10:00–18:00 UAE time (GMT+4), except UAE public holidays
Messages received outside these hours are answered on the next business day.
Complaints
If you are not happy with an order, a delivery or our service, please tell us so we can put it right:
- WhatsApp / Phone: +971 50 621 0199
- Email: support@movaglow.com (subject "Complaint" and your order number)
You can send a complaint at any time. We confirm receipt within 1 business day and give you a complaint reference number. We aim to resolve complaints within 5 business days and will keep you updated. You can ask for an update at any time by quoting your reference number.
If you are not satisfied with our response, you can contact the UAE consumer protection authorities, such as the Ministry of Economy or Dubai Economy and Tourism (DET).
Company details
Mova Glow is owned and operated by MASSALHA FZCO (Trade License No. 20094, issued by the Dubai Integrated Economic Zones Authority).
MASSALHA FZCO
Email: support@movaglow.com
Phone / WhatsApp: +971 50 621 0199
Address: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
This is our registered office address. Returns are handled separately: contact us first and we'll send you the return address and instructions.